Privacy Policy

Last updated: November 21, 2020

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation and Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Interpretation and Definitions

Account means a unique account created for You to access our Service or parts of our Service.

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to CPRA Group, 163 City Road, London EC1V 1NR.

  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

  • Country refers to: United Kingdom

  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

  • Personal Data is any information that relates to an identified or identifiable individual.

  • Service refers to the Website.

  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

  • Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.

  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • Website refers to CPRA Group, accessible from https://www.cpragroup.com/

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

This privacy policy will explain how our organization (CPRA Group Ltd) uses the personal data we collect from you when you use our website. This privacy policy is in accordance with the EU General Data Protection Regulation (GDPR) and Data Protection Act (DPA) 2018.

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Topics:

  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • Cookies
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us
  • How to contact the appropriate authorities

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What data do we collect?

We may collect information about you from a variety of sources. This includes information we collect directly from you; information we collect upon inspections; and information we collect about you from other sources. We collect information directly from you when you choose to call or email us, or otherwise provide information directly to us.

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How do we collect your data?

You directly provide CPRA with most of the data we collect. We collect data and process data when you:

  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser's cookies.
  • Via Telephone or email with a CPRA agent.

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How will we use your data?

CPRA collects your data so that we can:

  • Process your case and manage your account.
  • Email or telephone you regarding CPRA services which may be beneficial to you.
  • Respond to any queries and requests.

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How do we store your data?

CPRA securely stores your data on a secure database, accessed only by CPRA employees.

CPRA will keep your data unless it is requested to be deleted, or the data expires.

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Marketing

CPRA would like to send you information about commercial services which may be beneficial to you, this can be opted out of at any time. You have the right at any time to stop CPRA from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email info@cpragroup.com 

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What are your data protection rights?

CPRA would like to make sure that you are fully aware of your data protection rights. Every user is entitled to the following:

  • The right to access - You have the right to request CPRA for copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification - You have the right to request that CPRA correct any information you believe is inaccurate. You also have the right to request CPRA to complete information you believe is incomplete.
  • The right to erase - You have the right to request that CPRA erase your personal data, under certain conditions.
  • The right to restrict processing - You have the right to request that CPRA restrict the processing of your personal data, under certain conditions.
  • The right to object to processing - You have the right to object to CPRA's processing of your personal data, under certain conditions.
  • The right to data portability - You have the right to request that CPRA transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please email info@cpragroup.com or call us on 020 7770 8000.

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Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. CPRA uses cookies on our website to reduce the need to re-enter personal data when submitting information. For further information about cookies, please visit allaboutcookies.org.

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Privacy policies of other websites

The CPRA website may contains links to other websites. Our privacy policy applies only to our own website, so if you click on a link to another website, you should read their privacy policy also.

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Changes to our privacy policy

CPRA keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 01st June 2021.

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How to contact us

If you have any questions about our company's privacy policy, the data we hold on you, or if you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email: enquiries@cpragroup.com Phone: 020 7770 8000

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How to contact the appropriate authority

Should you wish to report a complaint or if you feel that our company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office.

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CPRA Group Ltd is a company established in England and Wales. Our registered company number is 11592994. Our VAT registration number is 334097307.
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